JioGate - Privacy Policy

JioGate

This policy (“Privacy Policy”) govern the use of the web-based portal (‘Portal’) and mobile based Application (‘Application’) collectively known as “Platform”, made available by Jio Platforms Limited and/or its affiliates (“Company”, “we,” “us” and “our”) located at 101, Saffron, Nr. Centre Point, Panchwati 5 Rasta, Ambawadi, Ahmedabad, Gujarat - 380006 India. Your privacy is important to us. To better protect your privacy, and to help ensure a rewarding experience for all users, we provide this privacy policy.

1. SCOPE

The Platform is committed to protecting and respecting your privacy.
1.1 The Privacy Policy, together with the Terms of the Platform outlines the Platform’s privacy practices regarding the collection, use and safeguard of your information through the Platform and the services offered thereupon.
1.2 By using the Platform or registering or signing up for the Platform and submission of personal information; or if you are a minor, the submission of your personal information either by your parents (or your guardian) or by you with the permission of your parents (or guardian) to the Platform will be deemed as your acceptance of this Privacy Policy.
1.3 The Terms are an electronic record in terms of the Information Technology Act, 2000 (as amended / re-enacted) (“IT Act") and rules thereunder, and is published in accordance with the provisions of Rule 3 (1) of the of the Information Technology (Intermediary Guidelines and Digital media Ethics Code) Rules, 2021, which mandates for publishing of rules and regulations, privacy policy and terms of use for access or usage of Platform. This electronic record is generated by a computer system and does not require any physical or digital signatures.

2. Changes to the Privacy Policy

2.1 We are obligated to protect your information in accordance with applicable laws, and regulations.
2.2 This Privacy Policy is subject to modification based on changes in the business, legal and regulatory requirements and will be updated online. We will notify you whenever any change to the Privacy Policy are made. You are encouraged to periodically visit this page to review the Privacy Policy and any changes to it.

3. Third Party Services

3.1 Please note that your mobile service provider, internet service provider, mobile operating system provider, third party applications including the applications pre-loaded on your smart phones powered by Android platform or customized Android ROM (“Device”), websites that you access, third party operators may also collect, use and share information about you and your usage. We cannot control how these third parties collect, use, share or secure this information. For information about third-party privacy practices, please consult their respective privacy policies.

4. Personal Information we collect

4.1 Personal information is defined as information that can be used to identify you and may include details such as your name, age, gender, contact information, products and services you are interested in or require more information about. Insofar as sensitive personal information is concerned, it will carry the meaning as may be defined by applicable laws from time to time.
4.2 The following is the manner in which we collect, use, share and retain personal information:
- 4.2.1 Collection:
  - 4.2.1.1 You agree that the Platform may collect such personal information, whenever relevant, to help providing you with information and to complete any transaction or provide any product you have requested or authorized. You also consent to the collection of certain personal information in the course of your applying for the products and/or services.
- 4.2.2 Usage:
  - 4.2.2.1 The Platform seeks this information either to (i) validate and process your request for the services of the Platform or information; (ii) to improve the quality of the Platform; (iii) to assist you to determine which services best meet your needs; or (iv) to facilitate our internal business operations, including the fulfilment of any legal and regulatory requirements; or (v) to provide you with recommendation about services you may be interested in, based on your use of the Platform; or (vi) to provide you with marketing communications and advertising that the Platform believe may be of interest of you; or (vii) to facilitate your purchases.
- 4.2.3 Sharing:
  - 4.2.3.1 We may disclose personal information to our affiliates when necessary to perform services on our behalf or on your behalf, to provide display advertising and promotional services, providing search results and links (including paid listings and links), providing customer service etc.
  - 4.2.3.2 We may also share personal information with external organizations or individuals if we believe that access, use, preservation or disclosure of the information is reasonably necessary to: (a) meet any applicable law, regulation, legal process or enforceable governmental request; (b) detect, prevent or otherwise address fraud, security or technical issues; (c) protect against harm to the rights, property or safety of our customers or the public, as required or permitted by law.
- 4.2.4 Retention:
  - 4.2.4.1 The information so collected shall be retained only for a limited duration necessary to fulfil the purposes outlined herein unless a longer retention period is required or permitted by law and only for the purposes defined above. Once the purpose is achieved, all personal information is deleted in a safe and secure mode.

5. Non-Personal Information

5.1 Non-personal information is defined as any data that does not personally identify you and may include unique system or hardware identifiers, system or Platform software, and peripherals.
5.2 Any non-personal information, when clubbed with personal information shall be treated as personal information.
5.3 The following is the manner in which we collect, use, share and retain non-personal information.
- 5.3.1 Collection:
  - 5.3.1.1 You agree that the Platform may collect diagnostic, technical, usage related information, for the usage purposes described below.
- 5.3.2 Usage:
  - 5.3.2.1 The above mentioned information is gathered periodically to provide and improve the Platform and services therein, facilitate the provision of Platform support and other services to you (if any) and to verify compliance with the terms of this Policy.
- 5.3.3 Sharing:
  - 5.3.3.1 To enable the Platform partners to improve their software, hardware and services designed for use with the Platform, we may also provide any such partner with a subset of diagnostic information that is relevant to that partner’s software, hardware and/or services, as long as the diagnostic information is in a form that does not personally identify you.
- 5.3.4 Retention:
  - 5.3.4.1 The information so collected shall be retained only for a limited duration necessary to fulfil the purposes outlined herein unless a longer retention period is required or permitted by law and only for the purposes defined above. Once the purpose is achieved, all information is deleted in a safe and secure mode.

6. Location Services

6.1 The Platform, its licensees and agents, may access, collect and analyse your usage of the Platform and other information related to your location on a regular basis through Bluetooth and Wi-Fi signals and other technologies and data for the performance of the services provided by the Platform and to help improve the design, functionality, performance, and content of the Platform. In order to collect geo-location information, the location settings must be enabled on your device. Therefore, in some cases, the Platform may request that you enable the location settings.
6.2 Except in cases where any specific services requested by you require or involve personal identification, the Platform collects location data anonymously and in a form that does not personally identify you. By using the Platform, you agree and consent to transmission, collection, maintenance, processing and use of your location data to provide and improve such services of the Platform.

7. Cookies

7.1 Information collected by cookies and other technologies are treated as non-personal information. However, to the extent that IP addresses or similar identifiers are considered personal information by local law, we treat any information linked to such identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we will treat the combined information as personal information.

8. Other Information the Platform collects

8.1 The Platform also may collect other information about you in ways that the Platform describe to you or otherwise with your consent. You can choose not to provide us with certain types of information, but doing so may affect your ability to avail and/or use some services.

9. Third Party Applications, Websites & Services

9.1 The Platform may include links to other websites/applications and other content that links to third party websites. Such websites/applications are governed by their respective privacy policies, which are out of the Platform’s control. Use of any information you provide while using a third party website or Application through the Platform, is governed by the privacy policy of the operator of the website / Application / operator you are using/ visiting. That policy may differ from that of the Platform. If you can't find the privacy policy of any of such websites /Application via a link from its website's homepage, you should contact the relevant website /Application operator directly for more information.

10. Access, Correction and Deletion

10.1 The Platform strives hard to keep its records updated and accurate with your latest information. You shall be responsible to ensure that the information or data you provide from time to time is and shall be correct, current and updated and you have all the rights, permissions and consents to provide such information or data.
10.2 You may note that deletion of certain information that is crucial for performance of services by the Platform or withdrawal of consent may lead to cancellation of your access to the Platform or your access to certain features and services of the Platform. Additionally, we may not be able to process your request of correction, updating or deletion, in case the same is not supported by valid documents or data retention is required by the applicable law or law enforcement requests or under any judicial proceedings or it is extremely difficult to implement (such as requests related to backup copies or if a new system is required to process the request or change of technical design) or risks the privacy of other users.
10.3 You acknowledge and agree that you may receive certain notifications relating to the Platform on your Device or on registered contact detail. At any given point of time, if you decide to not receive notification, you may turn off such notifications through your Device or account notification settings.

11. Queries and Complaints

11.1 We are committed to protect your personal information collected and processed by us and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your personal information, or any privacy-related feedback or concerns you may contact:

Grievance Officer:

Mrs. Radha Nair
Reliance Corporate IT Park, TC-22,
Thane Belapur Road, Ghansoli, Navi Mumbai 400701
Email: grievance.officer@jio.com